Inside Sales Manager
ConfidentialHyderabad / Secunderabad, Telangana, India30+ days ago
Job descriptionMaintain accurate lead data in CRM tools or Excel logs. Track follow-up dates, test ride status, and conversion rates. Generate simple daily reports for dealership management. Support delivery day operations : registration, PDI checklist, handover walkthrough. Educate customers on app usage, charging basics, and service schedule. Send first service reminders and log feedback calls after 7–10 days. Handle post-delivery basic queries (e.g., how to start, charging FAQs). Escalate technical complaints to the service team promptly. Maintain high CSAT by being the customer's first point of contact post-sale. Bachelor's degree in Commerce, Marketing, Engineering, or Business Administration. Good communication in local language + basic English. Polite, customer-focused attitude. Able to explain technical points in simple words. Basic knowledge of EVs and two-wheelers is a plus (training will be provided). Familiar with MS Excel, WhatsApp Business, CRM apps (training provided if new).
Role Overview
To support the dealership in converting leads to bookings through inbound sales support, customer follow-ups, and smooth post-sales delivery coordination. This hybrid role ensures a great buying and post-delivery experience, combining inside sales with basic service advisory support.
Key Responsibilities
Sales & Lead Conversion
- Through calling, showroom walk-ins, and online digital acquire leads
- Educate customers on EV features, models, subsidies, and financing options.
- Book test rides and follow up to drive conversion.
- Assist in documentation for booking and delivery (ID, RTO, finance papers).
CRM & Reporting
Delivery & Service Coordination
Customer Experience
Requirements
Education :
Skills
Tools
Skills Required
CRM Tools, Ms Excel
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Inside Sales Manager • Hyderabad / Secunderabad, Telangana, India
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