Roles And Responsibility :
- Enterprise-Wide Transformation Strategy.
- Develop and execute end-to-end transformation roadmaps across Finance & Accounting domains.
- Lead structured transformation programs aligned with business goals, client expectations, and growth objectives.
- Drive future-ready operating models focusing on efficiency, agility, and digital enablement.
- Digital & Intelligent Automation.
- Collaborate with Digital COE and IT to embed automation (RPA), AI / ML, and advanced analytics into core delivery.
- Evaluate and deploy tools such as UiPath, Power BI, QBO, Sage, and Xero to streamline operations.
- Create business cases for digital investments and manage benefit realization.
- Operational Excellence & Process Optimization.
- Champion Lean Six Sigma methodologies to improve quality, reduce cycle time, and enhance client satisfaction.
- Lead cross-functional Kaizen and reengineering initiatives that unlock efficiency and reduce total cost of operations.
- Institutionalize best practices and frameworks for continuous improvement.
- Stakeholder & Change Management.
- Lead transformation governance forums with CXOs, service line leaders, and external clients.
- Manage organizational change by aligning people, processes, and technology.
- Drive high NPS / CSAT through a client-centric approach to service delivery redesign.
- Program & Performance Management.
- Establish PMO frameworks, dashboards, and performance metrics to track progress, risks, and ROI.
- Conduct regular transformation reviews with business sponsors and operations leadership.
- Capability Building & Leadership Development.
- Mentor and develop internal transformation talent; build a culture of innovation and accountability.
- Enable operations teams to adopt a digital-first, process-thinking mindset.
Competency Skills required :
10 - 15 years of experience in Finance & Accounting transformation in a BPM / KPO or shared services environment.Proven track record of delivering large-scale transformation and change programs across global clients.Strong understanding of US accounting standards, CPA practices, and small / medium business client dynamics.Ability to influence and collaborate with senior stakeholders across business, technology, and client teams.Excellent communication, analytical thinking, and strategic problem-solving skills.Exposure to global service delivery models and cross-border client engagements.Deep experience and preferred certification in :Lean Six Sigma (Green or Black Belt).RPA tools (UiPath, Automation Anywhere).F&A platforms (QuickBooks, Sage, Xero).BI / analytics (Power BI, Tableau).CRM / Engagement (Salesforce, Zoho).(ref : iimjobs.com)