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Quality Specialist (Kannada,Tamil,Telugu,Malyalam)
ConfidentialDelhi, Gurgaon / Gurugram, Noida1 day ago
Job descriptionExperience in call auditing, quality analysis, or related BPO / customer service roles is preferred Strong analytical, listening, and communication skills Ability to handle data, reports, and feedback sessions effectively Freshers with a keen eye for detail and strong communication skills are welcome to apply
Job Opening : Quality Specialist
Salary : upto 5.5 LPA
Experience Required : 2 to 3 years
Work Days : 5.5 days
Education : Graduated
Mandatory Language required : - Kannada
Roles & Responsibilities (Quality Analyst) :
- Monitor and evaluate inbound / outbound calls to ensure quality standards are met
- Identify areas for process improvement and training needs
- Provide constructive feedback to agents for performance enhancement
- Maintain quality reports and audit records accurately
- Collaborate with team leaders and trainers to enhance service quality
- Ensure adherence to company policies and compliance guidelines
Eligibility Criteria :
Skills Required
Quality Audit, Quality Monitoring, Qc, Quality Check, Quality Control
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Quality Specialist • Delhi, Gurgaon / Gurugram, Noida