Head – Global Service Delivery (LR / MAH & Reg Operations)

Head of Global Service Delivery (Remote)

The Head of Service Delivery will lead the global execution, governance, and performance of all client projects across the Medical Devices, Pharmaceuticals, and Consumer Goods sectors.

The role oversees diverse service lines — Legal Representation (LR / MAH / US Agent), Regulatory Operations, Import–Export & Warehousing, and Distribution-as-a-Service (DaaS) — ensuring every engagement is delivered on time, compliant, and client-centric .

Key Responsibilities

Lead global service delivery across functions with clear governance, SOPs, and accountability.

Drive SLA compliance, operational excellence, and profitability across engagements.

Strengthen client partnerships through proactive communication and retention strategies.

Mentor and align cross-functional teams across Regulatory, LR, and Logistics operations.

Champion continuous improvement, automation, and process standardization .

Qualifications

Bachelor’s / Master’s in Life Sciences, Operations, or Business Management .

15+ years in Service Delivery or Operations, preferably in MedTech, Pharma, or Healthcare Services .

Proven leadership in global delivery, compliance, and client governance.

Strong commercial acumen and stakeholder management skills.

Proficiency in CRM systems, analytics, and process automation .