Customer Success Associate

About Company :

Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner’s Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative approach and scalable platforms are transforming logistics for the modern world.

Website : www.axestrack.com

Role Overview :

We are looking for a Customer Success Associate (Swift Profile) who will serve as the primary point of contact for our key clients, ensuring seamless onboarding, prompt support, and successful adoption of our SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong ability to resolve issues swiftly and identify opportunities for upselling and retention.

Key Responsibilities :

• Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.
• Drive the onboarding process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.
• Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.
• Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.
• Conduct regular business reviews with clients to measure success, discuss feedback, and ensure alignment with their business goals.
• Collaborate with cross-functional teams (sales, product, engineering) to ensure a seamless experience for clients.
• Travel : Occasional travel to client locations for meetings, product demonstrations, training, and on-site support.
• Monitor and report on key account health, proactively addressing any risks or challenges.
• Work to enhance customer experience, ensuring maximum product value and long-term customer retention.

Requirements :

Preferred Skills :

Why Axestrack :

Join Axestrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at AxesTrack. If you are passionate about technology and innovation, we invite you to apply and be a key player in shaping the future of our organization