Senior Director Knowledge Management

Company : Mercer

Description :

Marsh McLennan is seeking candidates for the following position based in the Gurgaon office

Senior Director Knowledge Management (Grade H)

Description :

We are seeking a dynamic results driven Knowledge Management Leader to join the Global Service Delivery team. As the Knowledge Management Leader your role will be to constantly assess evolve and lead a holistic KM strategy and operations for Mercer and in alignment to the firms priorities and ever-evolving needs. You engage the firms senior leaders and functional partners to proactively plan for and execute critical Executive Leadership (EL)-sponsored initiatives with KM solutions in constantly changing ecosystem more driven by AI / GAI solutions. You know what is needed to deliver today and anticipate the work of the future for tomorrow and respond quickly to just-in-time client needs. You ensure Mercer stays ahead of its competitors as assessed by its KM Maturity and ability to deliver leading-edge knowledge solutions. You engage in MMC activities for both KM planning and project-specific commercial and thought leadership activities. You ensure the underlying processes and workflows both result from and lead to standardization digital transformation and harmonization. You coach the Innovators and KM Hub Manager so the strategy is executed on and becomes part of routine KM service delivery. You lead the Mercer KM team so it executes on those priorities in partnership with the KM Leadership team.

What can you expect

• KM Strategy : Setting and reviewing the KM strategy in line with Mercer Practice-specific priorities; constantly reassessing projects in flight and on the horizon needing KM solutions and resourcing.
• Anticipating digital transformation needs innovation and leading-edge KM processes oftentimes in partnership with KM Innovation & Enablement Leader. Lean into AI / GAI knowledge solutions and new ways of working that advance Mercers and KMs maturity.
• Assessing KM maturity and other evaluations to ensure external review and new thinking is always included in Mercers KM strategy. Developing business cases to propose new solutions with leadership support as a means to advance KM maturity.
• Cross-MMC partnerships : Managing across MMC businesses for KM planning KM networking and completing project requests.
• Program management : Program managing / project managing EL / senior sponsored projects requiring x-Practice x-region and x-function coordination. Negotiating and facilitating influencing in complex projects and decisions across the firm; involving KM team at the right level and at the right time to deliver work.
• KM Governance : Driving a KM governance model for global Mercer initiatives; using data and metrics to draw insights leading to decisions; tied to transformation & technology & innovation communication and change management; instilling a governance framework that focuses on lean outcomes-focused business results.
• KM team model : Overseeing overall KM team model including people management staffing needs hiring career development plans in partnership with HR business partner and KM leadership team.
• KM budget : Preparing and managing multi-million-dollar KM budget; reviewing P&L forecasting and reforecasting with Finance.
• Subscription management : Overseeing third-party research tool contracts and timelines making renewal decisions with information professional / subscription manager supporting negotiations with Mercer colleagues and vendors.
• Strategic partnerships : Partnering with a range of teams who either produce or publish content to ensure business needs match proposed solutions with KM integrated into the desired state and execution plans using established content management best practices.
• External brand : Representing Mercer KM on external channels to build reputation credibility and brand for Mercers KM program; frequently publishing external findings to KM and business stakeholders and vice versa publishing Mercer findings with external organizations.

We will count on you to :

What you need to have :

Why join our team

What makes you stand out

Mercer a business of Marsh McLennan (NYSE : MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience :

Exec

Key Skills

Facilities Management,Customer Support,Fun,Application Programming,Airlines,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1