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Technical Presales

DC Infotech & Communication LimitedIndia

30+ days ago

Job description

We are looking for a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. This role involves providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV / IT infrastructure solutions.

Key Responsibilities :

Pre-Sales Support :

Collaborate with the sales team to understand customer requirements and propose appropriate KVM / AV solutions.
Prepare and deliver technical presentations and product demonstrations to prospective clients.
Provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects.
Assist with product positioning and ROI justification in customer meetings.

Technical Support :

Offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers.

Troubleshoot hardware, firmware, and connectivity issues (USB, HDMI, DisplayPort, LAN, etc.).

Guide customers through installation, configuration, and integration.

Handle support tickets, calls, and emails in a timely and professional manner.

Product Expertise & Enablement :

Maintain in-depth knowledge of the company’s KVM, AV over IP, and control system products.

Conduct training sessions and webinars for channel partners, system integrators, and internal staff.

Gather and relay customer feedback to product and sales teams for continual improvement.

Qualifications & Skills :

Bachelor’s degree or diploma in Electronics, IT, Computer Engineering, or a related field.

2–5 years of experience in pre-sales, system integration, or technical support in the IT / AV industry.

Strong understanding of networking basics (IP addressing, TCP / IP, VLANs) and AV signal types.

Experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable.

Excellent communication and interpersonal skills.

Ability to explain complex technical information to a non-technical audience.

Willingness to travel for customer meetings, installations, or training sessions.

Preferred Certifications (optional) :

CompTIA Network+ / A+

CCNA

AVIXA CTS

ITIL Foundation

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