Customer Service Executive (Travel Process )

Job description

As a Customer Service Executive in a travel agency, you'll

be the point of contact for clients, addressing inquiries, resolving

issues, and ensuring a positive travel experience by providing information,

booking travel arrangements, and handling complaints effectively.

Key Responsibilities :

• Customer Interaction :
• Answer phone

calls, emails, and chat inquiries promptly and professionally.

and helpful information about destinations, travel packages, and travel

requirements.

questions, concerns, and complaints in a timely and empathetic manner.

with clients and establish a positive customer experience.

planning and booking travel arrangements, including flights, accommodations,

and tours.

make changes, and handle cancellations as needed.

and process refunds.

issues, conflicts, and complaints effectively and efficiently.

provide solutions to customer problems.

issues to appropriate personnel.

records of bookings, payments, transactions, and customer interactions.

information and track travel itineraries.

packages and services to potential clients.

needs and suggest appropriate travel options.

travel trends, destinations, and industry news.

seminars and conferences.

agency efforts by accomplishing related tasks as needed.

INTERESTED CANDIDATES CAN APPLY OR CONTACT :

ANUSHKA GUPTA

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