Job description
Job Summary
Flynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD / Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.
Key Responsibilities
Microsoft 365 & Collaboration
- Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Work with an Architect for Exchange Online and SharePoint Online migrations , including cut-over and hybrid scenarios.
Device & Endpoint Management
Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints. Active Directory / Azure ADAdminister on-prem AD and Azure AD : user lifecycle, group policies, authentication issues, and conditional access troubleshooting.Troubleshooting & Monitoring
Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.Proactively monitor infrastructure via RMM tools and escalate systemic issues. Support & Triage LeadershipServe as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.Customer Engagement
Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.Compliance & Documentation
Maintain precise records of incidents, fixes, and system configurations.Uphold asset-management and preventive-maintenance standards.Collaboration & Escalation
Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.Contribute to continuous improvement of knowledge bases and SOPs.Qualifications & Requirements
4+ years in IT support, including at least 2 years in a Level 2 capacity.Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online , with hands-on migration experience.Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies .Solid background in Active Directory / Azure AD user and group management, GPO, and authentication troubleshooting.(Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM / ticketing systems (ConnectWise, ServiceNow, etc.).Broad understanding of Windows OS, basic networking (TCP / IP, DNS, VPN), and endpoint security principles.Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.
Skills Required
Windows Os, Sharepoint Online, Endpoint Security, Intune, Active Directory, Dns, Exchange Online, Microsoft 365, Vpn, Azure Ad
