Business Excellence Manager

Job Objective

To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews / delivery risk reviews and process adherence checks participate in the sales cycle (RFI / RFP responses, proposal reviews)

Experience

12+ years of delivery excellence experience in a software services / software product development organization (primary requirement)

6+ years of proven implementation(dev / test) / support experience in a software services / software product development organization preferred

Experience in managing projects desirable

Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred) / waterfall, project management, ALM and development / test tools, Devops, process improvement techniques like Lean, emerging areas like SaaS

Experience in managing small cross functional and remote teams

Knowledge of business / project financials

Experience in managing change initiatives preferred.

Job Responsibilities

Manage a team of delivery / product engineering excellence professionals

Strategize and plan delivery, release reviews to identify delivery risks and quality / productivity improvement opportunities

Work with delivery / engineering leadership to own / support programs to enable delivery risk mitigation / quality / productivity

Perform delivery excellence / release reviews to verify implementation of standard delivery and engineering practices

Work with Delivery / engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively

Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning

Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement

Develop and Standardize engineering, delivery and support processes

Lead process transformation programs in span

Benchmarking against other organizations and contextualize industry best practices to organization

Enterprise audits

Content creation and delivery of process training for a portfolio of accounts

Facilitate cross sharing of practices

Support implementation of improvement actions from customer feedback mechanisms

Carry our exec level reporting

Function SPOC during sales cycle