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Regional Head - Growth & Operations

Regional Head - Growth & Operations

Care.fiDelhi, India
18 hours ago
Job description

Company Description

Aldun, a subsidiary of Care.fi, is redefining healthcare by simplifying hospital checkouts and making discharges seamless for patients and hospitals. As a funded, fast growing health-tech company, we offer a unique opportunity to join a high impact team and work directly with the leadership in scaling operations and partnerships across India.

Role Overview

The Cluster Head will own end-to-end business delivery across 10–15 Key Hospitals in a cluster, leading a team of 30-40 sales associates. This role blends Business Growth, P&L ownership, Stakeholder Management, and Operational Execution. You will drive patient onboarding and penetration, strengthen relationships with senior hospital leaders (COOs, billing and insurance heads), and build a performance-driven culture within your team.

Key Responsibilities

1. Business & Growth Ownership

  • Full ownership of P&L, growth targets, contribution margin, and penetration for the cluster.
  • Drive business growth by leading and motivating sales associates.
  • Use data-driven insights to identify growth opportunities and scale business outcomes.

2. Stakeholder Management

  • Build and manage relationships with senior hospital stakeholders (COOs, Heads of Insurance / Billing / Operations).
  • Position Aldun as a strategic partner, ensuring client satisfaction and long-term retention.
  • Lead conversations around business expansion and cross-hospital partnerships.

    • 3. Execution & Operations

  • Ensure smooth delivery of services across all hospitals in the cluster.
  • Oversee billing, disbursals, and process compliance, while improving turnaround times (TAT).
  • Balance on ground execution with strategic initiatives to ensure scalability.

    • 4. Team Leadership & Development

  • Lead, coach, and grow a team of 30-40 sales associates across hospitals.
  • Create a performance driven culture through structured reviews, incentives, and recognition.
  • Proactively manage hiring, training, and retention to build a strong talent pipeline.

    • KPIs for Success

  • Cluster level P&L and revenue growth
  • Patient onboarding penetration and discharge volumes
  • Client satisfaction and hospital NPS
  • Team performance and retention
  • Contribution margin and efficiency metrics

    • Ideal Candidate Profile

  • 5-8 years of experience in Business Growth, P&L management, category management, customer success, or business operations.
  • Proven ability to lead large distributed teams across multiple locations.
  • Strong stakeholder management experience with senior leadership (CXO / COO level).
  • Analytical mindset with the ability to use data for problem solving and growth decisions.
  • Excellent communication, leadership, and cross-functional collaboration skills.
  • Background in healthcare, e-commerce, FMCG, SaaS or consumer services preferred.
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