Trainee Associate-Technical Support

Who We Are :

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity

What you'll do & how you'll make your mark.

• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
• Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
• Testing & analysis of all products & services
• Identifying any bugs / issues in the system and assisting in their resolution
• Recording, tracking, and reporting problem activity
• Building strategies to improve efficiency, profitability, and quality of service
• Reviewing existing product / feature documentation ; publish documentation in internal knowledge bases
• Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times

Who you are & what you'll need to succeed.

Tech Knowledge Required

➔ Domain names and domain name registration

➔ Web Hosting ➔ cPanel / Plesk ➔ POP / IMAP / SMTP

Why you'll love us.

Skills Required

Cpanel, Plesk