Account Manager / Customer Success Manager (MarTech & Lifecycle Agency)
ConfidentialIndia2 days ago
Job description5–10 years in Account Management, Client Success, or Growth roles within a MarTech / CRM / Digital Agency . Strong grasp of marketing automation, CRM, and lifecycle marketing. Commercial mindset — balancing sales goals with solution integrity. Excellent communication, empathy, and consultative selling skills. Experience handling US / UK / AU clients is a plus. 5–10 years in Account Management / Client Success roles within digital, CRM, or MarTech agencies Proven record of managing and growing multi-country accounts Familiarity with tools / platforms like Braze, HubSpot, Salesforce, Klaviyo, Iterable Strong understanding of full-funnel digital strategy and lifecycle journeys Excellent written / verbal communication (client-facing) Comfort working in US / UK / AU time zones. Act as the primary point of contact for assigned clients, ensuring strong relationship management and retention. Demonstrate active listening to fully understand client goals, pain points, and business priorities. Lead cross-functional coordination between internal teams (marketing, tech, creative, CRM, etc.) to deliver on client expectations. Showcase excellent communication and articulation in all interactions — from client meetings to executive presentations. Apply strong negotiation skills while managing proposals, renewals, and commercial discussions. Possess deep domain knowledge in digital marketing, CRM systems, and campaign management workflows. Ask insightful, business-driven questions to uncover needs and optimize client strategies. Maintain a number-oriented and target-driven approach — tracking KPIs, campaign performance, and revenue growth metrics. Utilize AI tools and data-driven insights to enhance productivity, reporting, and decision-making. Understand and support the sales process, ensuring smooth collaboration between sales, delivery, and client servicing teams. Identify opportunities for upselling, cross-selling, and account expansion. Develop and execute strategic account plans to drive growth within assigned client portfolios, ensuring consistent alignment with client goals and performance metrics. Demonstrate strong sales acumen through proactive outreach on platforms like LinkedIn, professional communication via calls and emails, and regular engagement with both primary and extended client POCs to uncover new opportunities. Work closely with internal teams and leadership to ensure client strategies are in sync with the company's broader goals, values, and revenue targets.
We're looking for an Account Manager / Customer Success Manager who doesn't just manage accounts — but owns client growth .
Someone who can think beyond deliverables, build trust with CXOs, and drive results that make clients stay, scale, and advocate for us.
Location : Ahmedabad (Hybrid)
Experience : 5–10 years | Reports to : Head of Client Success / COO
Company : Mavlers – Global Lifecycle Marketing & MarTech Agency (700+ people)
At Mavlers , we're scaling fast across CRM, Lifecycle Marketing, MarTech, and Digital — helping global brands grow smarter through data-driven strategy, automation, and creative execution.
Company : Mavlers – Global Lifecycle Marketing & MarTech Agency (700+ people)
We're looking for a proactive account manager who excels at building and nurturing client relationships, driving measurable outcomes, and ensuring smooth execution of digital marketing and CRM campaigns. This role calls for a strategic thinker who can balance client satisfaction with business growth, using data, communication, and collaboration to deliver results.
What You'll Do
- Own a portfolio of global clients (US / UK / AU) — drive retention, renewals, and revenue growth.
- Understand each client's business deeply and propose lifecycle, CRM, or digital marketing solutions that actually move the needle.
- Collaborate with internal delivery teams across MarTech, CRM, Email, Web, and Performance.
- Identify upsell / cross-sell opportunities through insight, not push.
- Lead QBRs, report business impact, and ensure project quality.
What You Bring
Experience & Skill Benchmarks
Key Responsibilities :
Skills Required
Salesforce, Hubspot, Marketing Automation, Crm
Create a job alert for this search
Account Manager • India
Related jobs
- Promoted
Customer Success Manager
KarixRepublic Of India, IN You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Your primary focus will be on the customer’s transition from sales prospect to activ...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager
Crayon DataChennai, Republic Of India, IN Chennai (40–50% travel to Riyadh).We’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms.
In this role, you will act as the bridge between e...Show moreLast updated: 18 days ago
- Promoted
Customer Success Manager
ZocketChennai, Republic Of India, IN Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
gnani.aiRepublic Of India, IN We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager
LogFix SCM Solutions Pvt LtdChennai, Republic Of India, IN Business Development Manager – Events & Exhibitions / Customer Success Manager.Minimum 10 years (at least 8 years in the Events & Exhibitions industry).
English, Hindi, Tamil (Mandatory).Please drop...Show moreLast updated: 8 days ago
- Promoted
- New!
Customer Success and Revenue Manager
Drip CapitalRepublic Of India, IN Job Location : Solitaire Corporate Park, Andheri, Mumbai.Work Model : Work from Office (Monday to Friday).Shift Timings : US Shift – 6 : 00 PM to 3 : 00 AM IST.
Weekends Off : Saturday & Sunday.We’re lookin...Show moreLast updated: 19 hours ago
- Promoted
Account Manager
CESChennai, Republic Of India, IN In this pivotal role, you’ll serve as a.You’ll collaborate cross-functionally with.Product, Engineering, and Customer Success.
Understand client goals, challenges, and IT landscapes.Business, Comput...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
GleantapNagpur, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 2 days ago
- Promoted
Associate Manager - Customer Success
Media.netRepublic Of India, IN As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show moreLast updated: 18 days ago
- Promoted
- New!
Client Success Manager
Fluidscapes ConsultantsRepublic Of India, IN We are looking for a dynamic and results-driven Account Manager to manage client relationships and oversee creative projects from concept to execution.
The ideal candidate will serve as the bridge b...Show moreLast updated: 21 hours ago
- Promoted
Customer Success Manager
Total CollectR Virtual Collector & Debt NegotiatorNagpur, IN We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager
HireginieRepublic Of India, IN SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers.It provides tools for shipment tracking, returns management, delivery analytics, and a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
PinnacleURepublic Of India, IN Position : Customer Success Manager.Client : Voice enabled chat bot software.Establish clear client retention goals.Define success milestones for the clients and employees to work towards.Assist cust...Show moreLast updated: 15 hours ago
- Promoted
Customer Success Account Manager
ConfidentialIndia This is inclusive of customer success,support, and transformation activities across the free-to-fee spectrum.The prevailing businesspriority is the customers' successful adoption and productive use...Show moreLast updated: 22 days ago
- Promoted
Account Manager
Hectae Analytics and Software SolutionsChennai, Republic Of India, IN Customer Success Manager (CSM).Customer Success Manager (CSM).The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to.Managed Servic...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Account Manager - Digital Sales ICX
ConfidentialRemote, India Changing the world through digital experiences is what Adobe's all about.We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital exper...Show moreLast updated: 5 days ago
- Promoted
Customer Success Account Manager - India Greenfield
ConfidentialRemote, India Changing the world through digital experiences is what Adobe's all about.We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital exper...Show moreLast updated: 22 days ago
- Promoted
Sr. Customer Success Account Manager
ConfidentialIndia With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer exper...Show moreLast updated: 22 days ago