Customer Relationship Management Manager

Company Description

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Role Description

This is a full-time on-site role in Noida for a Customer Relationship Management (CRM) Manager. The CRM Manager will be responsible for developing, implementing, and optimizing CRM systems to enhance client relationships. Responsibilities include managing client interactions, analyzing customer feedback, segmenting markets, overseeing CRM projects, and aligning strategies with the company's sales and marketing goals. The role requires strategic thinking and collaboration with cross-functional teams to ensure customer satisfaction and drive business growth.

Qualifications

• Strong analytical skills to assess and interpret customer data effectively
• Excellent communication skills for client interactions and internal collaboration
• Experience or a strong understanding of sales and customer relationship management
• Knowledge of market segmentation and the ability to tailor strategies for various customer groups
• Project management skills to oversee the end-to-end implementation of CRM initiatives
• Proficiency in CRM software and tools
• Bachelor's degree in Business, Marketing, or a related field
• Proven experience in a CRM or similar customer-focused role

Skills Required

Analytical Skills, Project Management, market segmentation