Director Product Support

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round.

The Role -

As the Director of Customer Support at Sprinto, you'll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You&aposll define the strategic direction of our global support operations, ensuring every customer interaction is fast, empathetic, and value-driven. Your leadership will directly impact customer satisfaction, retention, and long-term product success.

This is a high-impact leadership role reporting to the Senior Director of Customer Onboarding & Support. You'll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprinto's expanding global customer base and product suite.

What You'll Do -

• You will be responsible for -

Strategy & Vision

Customer Experience & Operational Excellence

Cross-Functional Leadership

Team Building & People Leadership

Requirements

Benefits

ATS_SPRINTO

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Skills Required

Salesforce Service Cloud, Knowledge Base, zendesk, Automation, intercom