Specialist - Spanish - Ocean Disputes

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Required Skills :

A customer-centric professional should demonstrate excellent communication skills, consistently using positive language to foster trust and clarity. They must possess strong comprehension and written communication abilities, with a high standard of grammar and articulation. Their approach should reflect a deep customer focus, taking full ownership of the customer journey and being committed to understanding requirements and delivering outcomes that meet or exceed expectations. With a high achievement orientation, they are driven to ensure timely closure and are willing to go beyond defined job boundaries to resolve issues effectively. Regular communication with customers is essential to quickly address disputes and maintain satisfaction. They should exhibit superior stakeholder management and problem-solving skills, taking ownership of issues with a detailed and result-oriented mindset. Their analytical and data capabilities support informed decision-making, and they maintain a low tolerance for delays, ensuring swift and effective resolutions. Altogether, these qualities contribute to a consistently positive customer experience and a reputation for reliability and excellence.

Language Proficiency :

• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Ability to use positive language
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs (standard Operating Procedure)
• Attention to details, complete & error free documentation
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably

Expectations :

Manage disputes in 24 hrs

First Time Handling Rate (FTHR) should be >

70%

No – repeat dispute

What We Offer :

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [HIDDEN TEXT].

Skills Required

Excellent Communication Skills, Attention To Detail, Written Communication, Problem-solving, Stakeholder Management