Assistant Operations Manager

improve Net Promoter Score. maintain existing book of business and drive revenue growth. Minimum qualifications - This will be Operating Leader position in Insurance Vertical (London / UK Markets).

• Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have.
• Ability to prioritize and manage effectively across many competing and concurrent tasks - Ability to manage multiple geographies and understand the cultural nuances.
• Ability to manage through indirect authority and matrixed organization structures.
• Strong negotiation, facilitation and influencing and consensus building skills - Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization - Ability to work with all levels of the organization - The Individual should have exposure / experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities - Leverage lean six sigma framework to drive continuous performance improvement - Implement appropriate mechanisms to identify, understand and escalate performance gaps and / or performance breakthroughs. Develop and implement improvement plans to close performance gaps - Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation