Customer Success Manager – French Language Expertise - HR Tech SaaS experience required

Please note :

This is an onsite role all 5 days a week in our Noida office.

This role requires the resource to work in European (France) time shift.

About SimplifyVMS

SimplifyVMS is a leading

VMS platform , providing

cutting-edge Vendor Management System (VMS) solutions

that empower organizations to manage their

contingent workforce, direct sourcing, and total talent strategies . We leverage

AI, automation, and advanced workforce analytics

to deliver

seamless, data-driven workforce solutions

for global enterprises.

We are looking for a

Global Head of Marketing & Demand Generation

to drive our

brand positioning, growth strategy, and customer acquisition

in the competitive

HR Tech SaaS market . This is a

high-impact leadership role

responsible for building and executing a

global marketing strategy

that accelerates pipeline generation, enhances brand visibility, and positions SimplifyVMS as a market leader in

contingent workforce management and talent technology .

Job Overview

We are seeking a

Customer Success Manager

with

French language expertise

to support our growing global customer base. This role is pivotal in ensuring client satisfaction, product adoption, and continued success through training, support, and strategic guidance.

Key Responsibilities

Customer Success & Account Management

Act as the primary point of contact for

French-speaking

customers, ensuring high levels of satisfaction and engagement.

Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions.

Proactively identify opportunities for product enhancements based on customer feedback.

Solutions & Implementation Support

Provide

functional expertise

on the SimplifyVMS platform, guiding customers through onboarding, configuration, and best practices.

Assist in troubleshooting system issues and liaise with technical teams to resolve client concerns.

Work closely with internal teams (Product, Sales, and Development) to ensure seamless solution delivery and continuous improvement.

Training & Enablement

Design and conduct

training sessions

(live and virtual) for clients, partners, and internal teams.

Develop training materials, including user guides, video tutorials, and FAQs, in

French and English .

Facilitate knowledge-sharing sessions to enhance client self-sufficiency with the platform.

Qualifications & Skills

Fluency in French and English

(both written and spoken) is required.

5+ years

of experience in

Customer Success, Training, Solutions Consulting, or Technical Support , preferably in a HR Tech SaaS or VMS environment.

Strong understanding of

workforce management, vendor management systems, or HR technology

is a plus.

Excellent

communication, presentation, and problem-solving skills .

Ability to manage multiple client accounts and prioritize tasks effectively.

Experience using

CRM tools, ticketing systems, or customer support platforms

is preferred.

Why Join Us?

Work with a

global team

in a fast-growing technology company.

Opportunity to

shape customer success strategies

and make a real impact.

Competitive salary, benefits, and career growth opportunities .

If you are passionate about customer success and have a knack for training and problem-solving, we’d love to hear from you!