Vendor Performance Manager

Hiring for "IT Vendor Manger" in a leading bank.

Location-Kolkata

To ensure that all service level agreements (SLAs) for Information Technology (IT) services across the organization are delivered according to specifications.

Duties : The key responsibilities of the IT Vendor Management are as under, but are not limited to the following : Interacting with vendors concerning any concerns Build and maintain good relationships with already approved old and new vendors. Communicating with the vendors and performing the quality check and improvements Establishing standards and analysing based on them Developing, managing, and administering service management best practices. Monitoring SLA performance for compliance with organizational needs and requirements. IT Vendor Outsourcing management as per RBI Master Direction Maintenance of Contract Management, Agreement renewals and renewals of Contracts and Orders Maintaining compliance with regulatory guidelines and assisting in closure of all noncompliant points on IT from internal and external Auditors related to IT Outsourcing Services. Preparation of the due diligence check list for the IT Outsourced Services and updating the IT Vendor List and IT Outsourced Services List. Periodic Performance review of the Service Providers for the IT Outsourced Services.

Qualifications & Desired Skills : Bachelor's degree in supply chain management business administration, or a related field. Proven experience working as a vendor manager. The ability to multitask effectively