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Client Servicing Director

Client Servicing Director

FoxyMoronMumbai, Maharashtra, India
30+ days ago
Job description

1. Strategic Planning and Communication :

  • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
  • Lead client pitching process by generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Quality Analysis and Innovation : Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories that highlight the achievements and impact of the branch / cluster's work, enabling awards and partnerships

2. Brand Positioning and Differentiation :

  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
  • Brief Review and Approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.

    • 3. Client Relationship Management :

  • Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells
  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as a point of contact for high-priority escalations.
  • Take final accountability for client pitches and creating annual execution plans & strategies

    • 4. Performance Analysis and Reporting :

  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

    • 5. Resource Planning and Contract Management :

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
  • Legal Compliance and Education : Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

    • 6. Financial Management :

  • Maintain monthly client P&Ls, ensuring billing targets are met.

    • 7. Team Management and Development :

  • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the L&D team to improve work quality and specific competencies.

    • 8. Team Growth :

  • Hire capable independent resources that can understand, communicate and execute client briefs accurately.
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    Client Servicing • Mumbai, Maharashtra, India

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