UC Engineer

tekVizion, the collaboration industry’s #1 source for End-to-End continuous testing, interoperability and certification testing is seeking a UC Engineer. tekVizion is a global leader in automated validation of complex real-time communications and collaboration solutions across UCaaS, CCaaS, and CPaaS service domains. Our customers are industry leading technology providers including Cisco, Microsoft, AWS, Poly, and Zoom, leading service providers such as Lumen, Sprint, British Telecom, and Vodafone-Ziggo, and large enterprises with complex collaboration solution requirements.

Consistently delivering high-quality collaboration service is more challenging than ever. Complex multi-vendor solutions and the shift to CI / CD models have strained even the strongest teams. tekVizion offers continuous testing and unmatched expertise to keep up with the pace of change with our tekVizion 360 intelligent testing service which combines AI and Robotic Process Automation (RPA) based test automation, extensive test infrastructure, and our people-based test engineering expertise. For more information, visit www.tekvizion.com.

Why tekVizion

At tekVizion, everything we do is informed by our core beliefs of quality, reliability, and speed-to-market. For 20 years we’ve used these beliefs to guide our own growth as a business, and we worked with leading technology firms like Microsoft, Cisco, AWS, Zoom and others who share the same commitment. Every person at tekVizion brings unique talents and experience. We strive to create small teams with freedom to be creative and solve complex collaboration technology problems. We work continuously to build a culture that empowers our team members to do their best work and make a difference for our company and our customers. We are growing rapidly, and we are laser focused on simplifying and optimizing testing of complex communications and collaboration solutions for our customers. Our tekVizion 360 offer is game changing, but we only win when our employees succeed. We are committed to your growth and development, and to your entire employee experience.

Unified Communications (UC) Engineer :

The candidate must be independent, highly motivated, and willing to continually learn emerging unified communication technologies. Candidate should be able to prioritize and manage projects from design through implementation, testing and documentation. Position requires a minimum of 6 years of hands- on expertise with enterprise class business communication systems, solutions, and technologies. The Engineer will plan, coordinate, and execute testing (both manual and automated) activities. TheEngineer will also ensure that quality issues and defects are appropsriately identified, documented, tracked, and resolved. Candidate will work with market leading communications products from Microsoft, Cisco and Zoom.

As a UC Engineer you will :

 Deploy, configure, and test customer solutions end to end.

 Document test results and provide configuration guides.

 Prioritize, plan, and coordinate testing activities.

 Analyze and troubleshoot VOIP issues.

 Develop configuration guides and test report.

 Regression test automation platform, deploy and support automation tools.

 Collaborate with cross functional teams and provide subject matter expertise as required.

 Research new technologies, solutions and provide feedback on continuous improvement.

Qualification Required :

 Experience in Cloud Platforms like Microsoft Azure, Microsoft Teams, Cisco Webex, AWS, Google and Zoom

 Enterprise voice and Data Center expertise working with collaboration platforms and solutions.

 Proven track record working with leading UC systems like Cisco, Microsoft, Avaya, Mitel, etc.

 Hands-on experience with Session Border Controllers, Voice Gateways and Edge Devices

 Expert level knowledge of VOIP protocols such as SIP, RTP / SRTP including TLS.

 Experience working with Routing and Switching protocols is an advantage.

 Experienced in Virtualization platforms VMWare and Hyper-V.

 Experience in on-Premises Contact Center Solution (UCCE, UCCX, AACC, Avaya Aura Elite, Genesys Engage) & CCaaS - Contact Center as a Service (Webex CC, NICE CX One, RingCentral, Five9, Amazon Connect) is an added advantage.

 Experience working with Linux and Windows server operating systems.

 Professional or Expert Level Certifications in Unified Communications is an advantage.

 Experience in writing clear, concise, and comprehensive test plans and test cases.

 Background in technical support, quality assurance, software testing or application development will be considered as an advantage, as well as experience in software automation.

Education :

 A Bachelor’s degree in a relevant field is required (Computer Science, Software Engineering, technical management); a master’s degree is a plus.