Information Technology Project Coordinator

Designation : Manager (IT) - Role is related to IT Project Coordination

(Should have led a team of 8 to 15 members, who are reporting him or her directly)

Work Location- Navi Mumbai

Countries Supported : US and EU (depending on assignment)

Position Overview : We are seeking a highly organized and proactive Manager to lead our Client Specialist (CST) and Operations (OPS) teams based in India. This role is central to ensuring smooth day-to-day operations and providing cross-functional support. The manager will serve as the key liaison between CST / OPS teams, the Business Analyst (BA) team, and Product Development (PD), ensuring that all client service needs and operational requirements are met in line with defined SLAs and internal processes.

Key Responsibilities :

1. Team Management & Support :

• Provide daily guidance, support, and mentorship to CST team members.
• Review client inquiries and ensure accurate and timely responses.
• Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub.
• Oversee operations team performance, ensuring Help Desk (HD) tickets are managed within defined SLA timelines.

2.Cross-Functional Coordination :

3.Operational Excellence :

4.Process Governance :

Qualifications :

Skills & Competencies :

Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in