Architect (ATC)

Architect (ATC) - CREQ Description JIRA and Confluence

ITIL

Service Management

Process Improvement

Problem Solving

Communication Skills

Stakeholder Management

Good to have :

Basic Cloud Computing Knowledge

Agile Ways of Working (Scrum, SAFe)

Supporting ITSO on day-to-day basis in the following areas :

Incident Management

Filling in outage reports

Participate in Major Incident Management Reviews (alongside with SRE Team Proactive engagement with the engineering teams to plan and schedule

Infrastructure patch related activities within the sprint execution.

Ensure there is clear communication and act as a liaison between all involved

parties for a smooth rollout of infrastructure changes while ensuring service stability. Capacity Management reviews and onboarding to necessary tools

Ensure there is proactive alerting in place to alert any capacity related issues. In case of any additional capacity requirements, ITSO / Delegate will discuss Provide guideline and direction to project delivery team making sure the

correct direction, raising necessary requests, providing correct information,

and understanding the lead time for project planning.

Review and assist project delivery team in planning and progressing the

governance activities.

Establishing the entire governance setup such as EIM, PLADA, ITSA, EHC, Cyber

Assessment, GiAM onboarding, Datavisa, etc. when there is new IT service

introduced. Primary Location Pune, Maharashtra, India Job Type Experienced Primary Skills ITIL Years of Experience 9 Qualification

JIRA and Confluence

ITIL

Service Management

Process Improvement

Problem Solving

Communication Skills

Stakeholder Management

Good to have :

Basic Cloud Computing Knowledge

Agile Ways of Working (Scrum, SAFe)

Supporting ITSO on day-to-day basis in the following areas :

Incident Management

Filling in outage reports

Participate in Major Incident Management Reviews (alongside with SRE Team Proactive engagement with the engineering teams to plan and schedule

Infrastructure patch related activities within the sprint execution.

Ensure there is clear communication and act as a liaison between all involved

parties for a smooth rollout of infrastructure changes while ensuring service stability. Capacity Management reviews and onboarding to necessary tools

Ensure there is proactive alerting in place to alert any capacity related issues. In case of any additional capacity requirements, ITSO / Delegate will discuss Provide guideline and direction to project delivery team making sure the

correct direction, raising necessary requests, providing correct information,

and understanding the lead time for project planning.

Review and assist project delivery team in planning and progressing the

governance activities.

Establishing the entire governance setup such as EIM, PLADA, ITSA, EHC, Cyber

Assessment, GiAM onboarding, Datavisa, etc. when there is new IT service

introduced.

Travel No