Patient Service Representative
Triplebaddi, himachal pradesh, in1 day ago
Job descriptionPatient Interaction : Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Service Representative • baddi, himachal pradesh, in
Related jobs
As part of our commitment to customer satisfaction, we are expanding our team and seeking enthusiastic individuals to join us as.
Customer Service Representatives.In this role, you will serve as a v...Show moreLast updated: 9 days ago
Customer Service Representative (U.S. Process - Night Shift)
LytegenSahibzada Ajit Singh Nagar, PB, INQuick Apply
- Promoted
Customer Service Representative
Biorev Studios | 3D Rendering StudioMohali district, India, India Customer Service Representative (Outbound Calling) – HVAC Process | Work From Home.Mohali (Remote – Work From Home).US Shift (6 : 30 PM – 4 : 30 AM IST).
Fixed) + ₹500 per successful appointment.Fixed p...Show moreLast updated: 1 day ago
- Promoted
Senior Customer Service Representative
Triplepanchkula, haryana, in Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
ConfidentialMohali Professionally handle a high volume of incoming calls.Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding prod...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
1 Financepanchkula, haryana, in Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan.
Educating members on our tools and features to enhance adoption...Show moreLast updated: 22 days ago
- Promoted
Customer Service Representative
Impetus Career ConsultantsMohali district, India, India The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phone, email a...Show moreLast updated: 30+ days ago
- Promoted
Call Center Representative
DCAIpanchkula, haryana, in We’re Hiring : Remote Customer Service Executive (India-Based | U.Remote – Work from Home (India).Monday to Friday | 8 : 00 AM – 5 : 00 PM CST (Evening Shift – India Time), Saturdays as needed.This role...Show moreLast updated: 1 day ago
- Promoted
Customer Experience Representative
ManpowerGroup IndiaMohali district, India, India Customer Experience Representative.Shift Timing : EST (Night Shift).Competitive salary with Incentives.Free cab service for a hassle-free commute.
Communicate professionally with service providers vi...Show moreLast updated: 1 day ago
- Promoted
- New!
Financial Controller (Steel Processing)
MyndCrest Business SolutionsMandi Gobindgarh, Punjab, India MyndCrest Business Solutions is India’s first global integrated HR outsourcing company, specializing in agile and scalable people solutions for businesses.
Serving diverse sectors like Manufacturing...Show moreLast updated: 18 hours ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionspanchkula, haryana, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.panchkula, haryana, in Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Care Representative
MUHURTHbaddi, himachal pradesh, in Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show moreLast updated: 18 hours ago
- Promoted
Customer Service Representative
TPMohali district, India, India Join Our International E-Commerce Chat Support Team as a Customer Support Executive (Chat Process).Excellent communication skills in English.
Both Freshers and Experienced candidates can apply.Gradu...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Representative
Policybazaar.companchkula, India Contact Person - Neetu Mehta or.The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.Communicate...Show moreLast updated: 17 hours ago
- Promoted
Customer Service Representative - Chat
ConfidentialMohali Professionally handle a high volume of incoming calls.Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding prod...Show moreLast updated: 4 days ago
- Promoted
Customer Service Representative (U.S. Process - Night Shift)
ConfidentialNagar, Sahibzada Ajit Singh Nagar, India As part of our commitment to customer satisfaction, we are expanding our team and seeking enthusiastic individuals to join us as.
Customer Service Representatives.In this role, you will serve as a v...Show moreLast updated: 4 days ago
- Promoted
Customer Service Executive (Aesthetics)
Carisma Spa & Wellnesspanchkula, haryana, in With a strong reputation in the industry, we blend luxury, innovation, and care to help clients feel and look their best.
We are currently seeking a professional, empathetic, and service-oriented.Cu...Show moreLast updated: 1 day ago
- Promoted
Customer Support Representative
BolsterBizbaddi, himachal pradesh, in The ideal candidate is an energetic self-starter.You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning.
You will interact with customer...Show moreLast updated: 1 day ago