Customer Support associate (Rotational shift)

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts :

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members : 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE TEAM

As a Customer Support Associate you would be helping businesses across the UK to become success stories every day. Youll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support every day of the year. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

ABOUT THE ROLE

We are looking for someone who is proactive and not afraid to take on new challenges. Putting the customer at the centre of everything you do plays a key role in our success. Youd be a great fit if you are willing to take responsibility if you are energetic and reliable and if you are ready to demonstrate high ethics and morale working as an integral part of our team.

WHAT ARE WE LOOKING FOR

WHAT YOU WILL GET IN RETURN

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that :

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at

Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice .

Required Experience :

IC

Key Skills

Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support

Employment Type : Part-Time

Experience : years

Vacancy : 1