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Area Manager - Technical Customer Solutions

Area Manager - Technical Customer Solutions

ConfidentialAnantapur, Guntur
4 days ago
Job description

Job Description :

  • Prepare and submit documentation to government agencies for product approvals, licenses, permits, and certifications.
  • Coordinate with regulatory affairs teams to ensure timely and accurate submissions, addressing any queries or requests for additional information.
  • Organize and manage records, including certifications, test reports, and technical documentation required for government approvals.

Market Development

  • Responsible for increasing the sales at non-Trade sites.
  • Distribute info-lets & other useful technical literature amongst influencers / applicators / channel partners / customers and other decision makers as a part of branding and sales promotion.
  • Review and Monitor competitors' products and their activities into market and provide insights to sales team or superiors.
  • Visit key account leads, brief the products, and convert leads into sales, from competitors brands to Ultratech.
  • Provide technical support to UBS counters for all BPD products.
  • Support and promote 360 degrees solution approach to IHBs and compliment other cement products for non-UTCL channel (Paints, Hardware, Tiles).

    • Non-Trade Sales and Non UTCL Counters

  • Identifying new non-Trade projects, analysis the potential and ensure product approval.
  • Business generation from the project and manage the client for future sales.
  • Managing Project Distributor and effective planning of sales.
  • Identifying and converting Non UTCL Counters.

    • Influencer & Applicator Management

  • Identify and approach applicators of various categories for onboarding in Utec.
  • Approach influencers and provide them with product demos illustrating the BPD product offerings and the range of applications of the BPD products.
  • Connecting regularly with the influencers, keeping them updated regarding the latest development and technology innovations at BPD division and launch of new products and schemes.
  • Get approvals and testimonials for the BPD products from the consultants / architects of the projects.
  • Identify key influencers like engineers, architects, contractors, builders etc. for the assigned territory, maintain their database.
  • Address issues & concerns raised by influencers and provide them with feedback on actions taken.
  • Ensure engagement activity for influencers.
  • Conduct product demos, submit product samples to prospect customers / projects, test & certify samples from the concerned customers / applicators and maintain records.
  • Gather data / information about applicators / contractors / builders from respective area / regions and prepare plan for connecting with them to build network of applicators / masons.

    • Water Proofing Solutions through Utec

  • Identify waterproofing applicators on depot basis, provide training to applicators, onboard them on Utec, and offer solutions to IHB through applicators.
  • Evaluate the work of applicators and motivate them to provide timely updates and ensure quality work.

    • New Product Launch and Conversion

  • Develop conversion plans to smoothly transition from existing products to newly introduced ones, minimizing disruptions to ongoing operations.
  • Analyze market trends, customer feedback, and performance metrics to evaluate the success of product launches and conversions.
  • Prepare detailed reports outlining key findings and recommendations for continuous improvement.

    • Technical Activities as per Plan / Budget

  • Conduct technical activities according to the plan to enhance revenue and raise awareness of BPD products.

    • Technical product portfolio

  • Responsible for both the categories of segment Dry mix and Waterproofing. In dry mix we have 5 categories Tile Adhesives, Plaster & Mortars, Industrial grout, repairs and rehabilitations and flooring.
  • Responsible for technical query addressal and technical activities for all category of products.

    • Complaint Handling

  • Attending customer complaints related to product quality, application, and usage, ensure its speedy resolution, and update it on the One Technical Portal.
  • Inform respective sales team about actions taken based on the analysis of customer technical complaints.

    • MIS and Reporting

  • Prepare and submit weekly / monthly reports on applicators meet, on-site training, sampling, conversions, display material stock, quality complaints etc.
  • Tracking competitor products, activities, and engagement schemes.
  • Daily capturing of visits and calls on One Technical Portal for self and team.
  • Timely applying technical activity bills on the TAB portal

    • Customer Feedback & Satisfaction Level

  • Actively engage with customers to gather feedback through various channels, such as surveys, direct communication, and online platforms.
  • Listen attentively to customer concerns, suggestions, and praises, ensuring that every interaction is respectful and empathetic.
  • Analyze customer feedback to identify recurring themes, trends, and insights.

    • Skills Required

    Complaint Handling, Documentation, Record Management

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    Area Manager • Anantapur, Guntur

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