Butler

Reporting to the Head Butler the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival arrival in-house departure and post-stay arrangements. The Butler strives to listen attentively observe all details and personalise any interaction with the aim to anticipate and be intuitive of guests needs and wants. The Butler is an ambassador of the hotel knowledgeable and well-versed in all operations including Front Office Housekeeping Food and Beverage and Spa & Wellbeing.

What you will be DOING :

• Take responsibility and ownership in creating personal connection with guests.
• Attend daily briefing and take notes of all information about the guests and functions in the hotel.
• Stay abreast of the events and activities in the city that are of interest to the guests.
• Ensure special preferences of all guests are taken into consideration.
• Engage and customize check-in procedures room set-up and room orientation.
• Offer welcome drinks create bespoke destination itineraries and dining recommendations.
• Anticipate intuitively guests needs and wants through observations and interactions and orchestrate celebration of special occasions.
• Provide service offerings such as unpacking packing regular laundry handling shoe-shine service.
• Work closely with in-room dining team and engage / customize bar set-up and replenishment of amenities for occupied rooms.
• Acts as a link for guests with all other operations of the hotel and ensure all rooms receive prompt courteous and professional service.
• Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Ensure all communication is carried clearly amongst the team.
• Liaise with in-room dining and housekeeping teams to check on a regular basis in ensuring amenities guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-room dining and cleaning experience.
• Clear and replace dirty plates cutleries glasses etc. while replenishing amenities and bars for occupied rooms.
• Keeps track of all DND rooms and communicate to related operations for further follow up.
• Offer assistance for departure arrangements.
• Thank and bide fond farewell to guests.
• Clean and maintain Butler station.
• Undertake ad-hoc operations tasks / projects as assigned.
• Observe all brand / operating standards and / or LQA.
• Follow all workplace safety and security policies and procedures. Report accidents injuries and incidents to reporting manager immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organized by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Whats In It for You

Qualifications :

Degree or Diploma from a reputed HMCT college or university

Experience of 4-5 years as a butler for luxury / lifestyle brand

Eye for detail with pleasant personality

well grooms and very polished

Ability to anticipate guest needs

Team player and liase with other departments for enhancing guest experience

Remote Work : No

Employment Type : Full-time

Key Skills

General Management,Facilities Management,IFRS,Client Services,Accident Investigation,Archicad

Experience : years

Vacancy : 1