Urgent Search! Associate - Customer Success (US)

Associate - Customer Success (US)

Bangalore

About UrbanPiper :

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage / automate their online presence be it on their own websites / apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation, etc. in the simplest manner.

At present, we are processing nearly 3 million transactions every month and partnered with 12,000 restaurants across India, US, UK and the Middle East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.

Your Role :

As an Associate in Customer Success, you will work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.

You will :

• Develop a deep understanding of UrbanPiperʼs suite of products to assist customers in maximizing their digital experience.
• Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
• Collaborate with the Customer Success Manager and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
• Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
• Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
• Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.

We are looking for someone who has / is :

Nice to have :

Apply now if you wish to be a Piper.