Delivery Lead Manager - Compensation & Benefits - Compensation Program Design

Job Description

Skill required : Compensation & Benefits - Compensation Program Design

Designation : Delivery Lead Manager

Years of Experience : 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

What would you do? Key Responsibilities :

• Advise & consult clients on future state Benefits organization design and target operating model
• Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations
• Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops
• Participate in the global & localization sessions and provide leading practice input in administering local processes
• Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles
• Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gaps
• Provide input, where needed on service delivery components needed for policy harmonization
• Participate in global design authority discussions and provide input to any service delivery components
• Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation
• Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation
• Lead the training and service rehearsal activities & train BPO process SMEs
• Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
• Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls
• Ideate, test, and develop potential Analytics opportunities enabling creation of Client business value
• Provide ongoing coaching to PMEs and the BPO process teams
• Design customized Benefits solutions & lead client workshops — solution presentation and solution orals
• Extensive experience working across multiple 3rd party vendors / suppliers / carriers
• Exposure to regulatory reporting, laws, and country legislations
• Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution
• Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes / activities to Accenture
• Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project
• Support / work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients

What are we looking for? Lead Hypercare and other Governance meetings for respective domains

Graduation in Human Resources (Preferably master s in human resources)

Minimum 12+ years of experience in US / Canada Benefits consulting , solution, and delivery

Strong customer engagement skills

Global exposure know-how of different cultures

End to End knowledge of HR function

Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred

Roles and Responsibilities :

US Benefits Transformation

US Benefits Consulting

Benefits Technology Consulting

Benefits Operations Experience

Vendor / Supplier Management

Claim Processing

Professional Qualities

Good oral and written communication skills

Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills