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Project & Delivery Manager-Loyalty

ConfidentialMumbai, India

30+ days ago

Job description

Job Requirements

Project & Delivery Manager - Loyalty

Business : Corporate Function

Function / Department : Loyalty

Place of Work : Mumbai

Job Purpose

Project Implementation, Service Delivery & Operations.

Roles & Responsibilities

Own Redemption CatLog, inventories & P&L
Track & analyse data on regular basis, share reports & take strategical decisions
Responsible to Launch additional platform like health & wellness, EMI etc to enhance redemption & engagement
Create rules & processes to list products & new partnership
Define product display priority & pricing guardrails
Upgrade Journeys with product & design team to drive best-in-class user experience.
Work with multiple teams to build PBLP Construct (Tier wise Deals & benefits, Memberships, Gating Criteria etc.)
Customer Excellently & Contact Centre Management

Secondary Responsibilities

Formation of Project & Service Documents ( BRD, FAQ, PAC)

2) Campaign Operations

3) Voucher management- Along with BIU & voucher partners as per defined SOP

Supervision / monitoring of following Alliance operational activities : -

i. Vendor - Empanelment, MOU / NDA / MSA signing

ii. Liaison with Procurement for vendor selection

iii. Recon of offer invoices

iv. Invoice payments

v. Escalation handling

Candidate Profile

MBA (tier 1) or Bachelor of Technology (tier 1) with overall 5-10 years in of experience in Project Management, Delivery and Operation

2) Ideally from E.Com or Banking background with minimum 2-3 years of experience in CRM, Customer Service & Operation Delivery (1 : 1 relationships between store and consumers)

3) Analytical thinking & ability to manage multiple activities, and retain strong detail orientation

4) Advanced skills in Excel, PowerPoint, Word & related Microsoft suite products is must.

5) Must be able to perform the essential duties and responsibilities as described above with Bank guidelines and able to maintain a positive team attitude and professional demeanour at all times.

Key Success Metrics

Project Tracking & booking-Metrics

Operation & Service Delivery-Metrics

Marketing & Campaign – metrices

Skills Required

Crm, Project Management, Powerpoint, Excel, Word, Analytical Thinking

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Project Delivery • Mumbai, India

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