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Project & Delivery Manager-Loyalty
ConfidentialMumbai, India30+ days ago
Job descriptionFormation of Project & Service Documents ( BRD, FAQ, PAC) 2) Campaign Operations 3) Voucher management- Along with BIU & voucher partners as per defined SOP Supervision / monitoring of following Alliance operational activities : - i. Vendor - Empanelment, MOU / NDA / MSA signing ii. Liaison with Procurement for vendor selection iii. Recon of offer invoices iv. Invoice payments v. Escalation handling MBA (tier 1) or Bachelor of Technology (tier 1) with overall 5-10 years in of experience in Project Management, Delivery and Operation 2) Ideally from E.Com or Banking background with minimum 2-3 years of experience in CRM, Customer Service & Operation Delivery (1 : 1 relationships between store and consumers) 3) Analytical thinking & ability to manage multiple activities, and retain strong detail orientation 4) Advanced skills in Excel, PowerPoint, Word & related Microsoft suite products is must. 5) Must be able to perform the essential duties and responsibilities as described above with Bank guidelines and able to maintain a positive team attitude and professional demeanour at all times.
Job Requirements
Project & Delivery Manager - Loyalty
Business : Corporate Function
Function / Department : Loyalty
Place of Work : Mumbai
Job Purpose
Project Implementation, Service Delivery & Operations.
Roles & Responsibilities
- Own Redemption CatLog, inventories & P&L
- Track & analyse data on regular basis, share reports & take strategical decisions
- Responsible to Launch additional platform like health & wellness, EMI etc to enhance redemption & engagement
- Create rules & processes to list products & new partnership
- Define product display priority & pricing guardrails
- Upgrade Journeys with product & design team to drive best-in-class user experience.
- Work with multiple teams to build PBLP Construct (Tier wise Deals & benefits, Memberships, Gating Criteria etc.)
- Customer Excellently & Contact Centre Management
Secondary Responsibilities
Candidate Profile
Key Success Metrics
Project Tracking & booking-Metrics
Operation & Service Delivery-Metrics
Marketing & Campaign – metrices
Skills Required
Word, Powerpoint, Excel, Crm
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Project Delivery • Mumbai, India
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