Technical Lead Architect

Experience : 6+ Years

Skill : ServiceNow

Location : Chennai Only

• Experience as a Senior Technical Lead / Architect / Consultant
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
• Experience of working with Integrations, E-bonding is preferred
• Experienced in leading at least 3 or more Transformation Implementation projects in ITSM, CSM, ITOM, SecOps / Integrations area and complete Implementation lifecycle for ServiceNow.
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
• Experienced in leading at least five end to end Implementation projects in ITSM, CSM, ITOM, SecOps / and CMDB.
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
• Mentor and share technical knowledge / guidance to team.
• Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
• Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / CSM / CMDB / Discovery and ITIL V3 foundation.