Job Level Mid Career
Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the world's leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises.
The instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed. This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.
Key Responsibilities
Teaching Performance
- Teach a course load appropriate to their field or discipline
- Conduct monthly webinars (Knowledge Sharing Sessions) for our products
- Deliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locations
- Plan and organize instruction to maximize student learning; modify instructional methods to meet diverse students' needs
- Employ appropriate teaching and learning strategies to communicate subject matter
- Update functional and technical training materials based on existing "best practice" training templates
- Partner with Professional Services Consultants to develop functional end-user training plans
- Assume ownership for customer training projects success
Courseware Development
Contribute to instructional materials selection and developmentEmploy available instructional technology including classroom, Internet, interactive technology, video and desktop environments, and remote student applicationsTechnical Administration and Support
Assist with Education Services' internal environments maintenanceMaintain Education Services IT equipment including scanners and training classroom desktopsOther Responsibilities
Support internal training initiativesProvide product feedback to EngineeringInterfaces
Consulting Services, Engineering, and Technical SupportKey Performance Indicators
Customer Satisfaction >90%
High course completion rates (as per company standards)Evaluation of Student Learning
Establish and follow meaningful learning objectivesDevelop fair methods to measure student progressDemonstrate sensitivity to student needsMaintain positive client feedback about learning experienceRequired Skills
Mastery of Subject
Ability to learn software applications and develop training contentDatabase knowledge for learning applicationsExpertise in assigned software for course content development and deliveryInstructor Skills
Adult learning theories competencyAudience engagement techniques masteryKnowledge of standard training methodologiesTechnology integration capabilitiesStrong presentation and facilitation skillsCommitment to professional developmentGeneral Professional Skills
Excellent written and verbal communicationHigh organization and self-motivationMulti-project management capabilityCompletion of projects within established deadlinesIndependent work abilityQuick software learning aptitudeIT-related Skills
Minimum 2 years IT training experienceNetwork and device setup and administration experienceOperating System managementSoftware installation and configurationScanner and peripheral setupDocument management proficiencyBasic troubleshooting and technical supportIntegration skills with Microsoft Office and cloud solutionsCloud Services management (Azure, AWS, Google Cloud)User and Access ManagementSecurity and Compliance knowledgeRequired Experience
BA / BS or equivalent2-4 years’ experience delivering software training to adult learnersWillingness to travelTungsten Automation is an Equal Opportunity Employer, M / F / D / V
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.