Assistant Manager - Instructional Designer

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager,Instructional Designe

looking for an Instructional Designer who will provide creative and technical expertise in building interactive and engaging learning solutions to the Customer Support organization. We’re looking for someone with a deep understanding of the learning systems and design principles involved in creating digital and in-person learning experiences, rooted in subject matter expertise, that ultimately create a better customer support experience.

Responsibilities

Utilize instructional design, adult learning principles and innovation strategies in the conception, design and development of Instructor-led and eModule training experiences

Collaborate with subject matter experts on course design and development to translate business content and new product launch information into learner-centered experiences

Apply fundamental research skills to instructional design projects

Create new hire training materials for various support areas

Examine training products to see that they reflect an understanding of the diversity of learners and groups of learners

Design, create and oversee the creation of a variety of materials utilizing various tools

Qualifications we seek in you!

Minimum Qualifications

Bachelor's Degree and good experience in instructional

Experience creating learning materials both inside and outside of an LMS

Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty

Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse

Excellent written and verbal communication

Ability to set and communicate clear

Ability to work effectively and achieve results in ambiguous