IT Service Desk Analyst - Pune
Infosys BPMPune, Republic Of India, IN3 days ago
Job descriptionExcellent communication skills. Quick problem-solving abilities. Willingness to work in a 24x7 setup. A proactive mindset and strong time management. Provide remote support for laptops, desktops, LAN issues, and applications. Troubleshoot across platforms Windows, Android, iOS. Support Microsoft tools : Outlook, Teams, SharePoint, OneDrive, Skype. Handle registry fixes, patch upgrades, virus / security troubleshooting. Collaborate on network issues including VPN, TCP / IP, and OSI models. Intermediate knowledge of OS, browsers, and MS Office Suite. Experience in a busy ICT Service Desk environment. Basic networking knowledge and troubleshooting skills. Excellent communication skills (written & verbal English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification : 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Carry a copy of this email / invitation Register your application in advance Walk into the Infosys Pune Office on 19th, 20th, & 21st November 2025 between 10 : 00 AM 1 : 00 PM Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture
Job description
Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk & Customer Support!
Locations : Pune (Interview), Job Locations : Pune
Walk-In Dates : 19th, 20th, & 21st November 2025
Time : 10 : 00 AM to 1 : 00 PM
Venue : Infosys BPM Limited,
1st Floor, ODC 8, Angsana building , ASCENDAS, Ascendas, Hinjewadi - Kasarsai Rd, Phase 3, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pimpri-Chinchwad, Maharashtra, 411057.
Mode : 100% Work from Office (WFO)
Who We Are Hiring
Were on the lookout for Customer Support & Service Desk expertise (1–4 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!
Open Roles : Customer Support
Location : Pune
Work Mode : Work from Office
Shifts : 24x7 rotational (Including Night Shifts)
Experience : 1-4 years
Qualification : Full-time Graduates
What You'll Do :
- Be the voice of the brand resolve customer queries via calls, chat, and email.
- Deliver exceptional customer experiences with empathy and efficiency.
- Own and resolve issues independently with analytical thinking.
- Respect customer time and ensure every interaction adds value.
- Thrive in a collaborative, high-energy environment.
What We're Looking For :
Service Desk
Location : Pune
Work Mode : Work from Office
Shifts : 24x7 rotational (Including Night Shifts)
Experience : 1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)
Your Mission :
Your Toolkit :
What You Need to Bring
Preferred : Basic understanding or any customer support / Service Desk expertise
Mandatory Documents to Carry
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
Why Infosys BPM?
Come build your career with Infosys BPM. Let's grow, together.
We can't wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
www.Infosysbpm.Com
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
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Service Desk Analyst • Pune, Republic Of India, IN
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