IT Service Desk Analyst

Infosys BPMPune, Republic Of India, IN

22 days ago

Job description

Job description

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!

Locations : Pune (Interview), Job Locations : Pune

Walk-In Dates : 9th and 14th October 2025

Time : 10 : 00 AM to 1 : 00 PM

Venue : : INFOSYS BPM LIMITED, SEZ Unit, Embassy Tech Zone, Rhine Building, LG, G & 1st Floor Wing-B, Plot No. 3, Rajiv Gandhi Infotech Park, Hinjewadi, Phase -II, Pune 411057,Maharashtra, India

Mode : 100% Work from Office (WFO)

Who We Are Hiring

Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!

Open Roles : Customer Support

Location : Pune

Work Mode : Work from Office

Shifts : 24x7 rotational (Including Night Shifts)

Experience : 0-4 years

Qualification : Full-time Graduates

What You'll Do :

Be the voice of the brand resolve customer queries via calls, chat, and email.
Deliver exceptional customer experiences with empathy and efficiency.
Own and resolve issues independently with analytical thinking.
Respect customer time and ensure every interaction adds value.
Thrive in a collaborative, high-energy environment.

What Were Looking For :

Excellent communication skills.

Quick problem-solving abilities.

Willingness to work in a 24x7 setup.

A proactive mindset and strong time management.

Service Desk

Location : Pune

Work Mode : Work from Office

Shifts : 24x7 rotational (Including Night Shifts)

Experience : 1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support)

Your Mission :

Provide remote support for laptops, desktops, LAN issues, and applications.

Troubleshoot across platforms Windows, Android, iOS.

Support Microsoft tools : Outlook, Teams, SharePoint, OneDrive, Skype.

Handle registry fixes, patch upgrades, virus / security troubleshooting.

Collaborate on network issues including VPN, TCP / IP, and OSI models.

Your Toolkit :

Intermediate knowledge of OS, browsers, and MS Office Suite.

Experience in a busy ICT Service Desk environment.

Basic networking knowledge and troubleshooting skills.

What You Need to Bring

Excellent communication skills (written & verbal English)

Willingness to work in US time zones (Night Shifts)

Any Full-time Graduate (No backlogs)

Commitment to 100% Work from Office (No Hybrid)

Readiness to complete client-specific training

Ability to handle 24x7 rotational shifts

Preferred : Basic understanding or any customer support / Service Desk expertise

Mandatory Documents to Carry

Updated printout of your resume

Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification :

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email / invitation

Walk into the Infosys Pune Campus on 09th and 14th October 2025 between 10 : 00 AM 1 : 00 PM

Why Infosys BPM?

Work with a global brand

Extensive training & upskilling programs

Fast-track career growth in tech support or customer success

Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.Infosysbpm.Com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers

Create a job alert for this search

Service Desk Analyst • Pune, Republic Of India, IN