ServiceNow Solution Architect

Key Responsibilities : Collaborate with stakeholders to gather requirements and translate them into functional and technical designs in ServiceNow.

Define and architect end-to-end ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules as needed.

Provide expert guidance on ServiceNow capabilities, architecture best practices, and roadmap planning.

Lead ServiceNow development teams in the delivery of solutions, including custom applications and integrations.

Ensure ServiceNow implementations align with enterprise architecture standards and governance.

Conduct regular design reviews, performance tuning, and optimization.

Create solution blueprints, technical architecture documents, and data models.

Manage integrations between ServiceNow and external systems (e.g., REST, SOAP APIs).

Stay current with ServiceNow releases and capabilities and assess the impact of new features.

Required Qualifications :

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

8+ years of experience in IT with at least 3 years as a ServiceNow Architect.

Proven experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).

Strong knowledge of ServiceNow scripting (JavaScript), Flow Designer, Service Portal, and Integration Hub.

Experience with data modeling, CMDB design, and ServiceNow discovery.

Solid understanding of ITIL processes and service management practices.

ServiceNow certifications such as Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist.

Experience working in Agile / Scrum environments.

Preferred Qualifications :

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).

Experience with cloud platforms like Azure, AWS, or GCP.

Experience in regulated environments (e.g., finance, healthcare, government).

Experience integrating ServiceNow with enterprise systems (SAP, Salesforce, etc.).

Ability to lead and mentor a team of developers and administrators.

Position : Full-time

Experience Level : 6-8+ Years

Education : Any UG / PG Degree

Location : Chennai. Only candidates from TN are preferred

Joining preference :   Immediate, candidates who are already serving notice period

Salary offered : As per market standards

Timing :  Noon shift. Client meetings will go up to 12 AM

Currently, all Interview processes will be conducted online. If needed we might conduct the interview on the office premises.

Interview dates will be confirmed once we receive the eligible candidate's list.