Solutions Architect - ServiceNow
ConfidentialChennai, India11 hours ago
Job descriptionAct as a key technical and functional advisor during the sales process, engaging with prospective clients to understand their business challenges and propose tailored ServiceNow solutions. Lead discovery sessions and workshops to identify client needs and demonstrate the value of the ServiceNow platform. Design and deliver customized ServiceNow demos that highlight platform capabilities and align with client objectives. Create technical documentation and solution proposals to support the sales process, including architecture diagrams, implementation timelines, and effort estimates. Collaborate with sales teams to develop and execute go-to-market strategies for ServiceNow products and services. Stay informed of industry trends and ServiceNow innovations to enhance presales engagements and client proposals. Provide technical leadership and mentoring to ServiceNow developers and administrators during both the presales and implementation phases. Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales cycle and project execution. Work closely with the delivery teams to ensure a seamless transition from presales to project delivery. Identify opportunities to enhance client success and drive additional ServiceNow adoption and expansion. Experience : Minimum 10+ years of experience in IT architecture, with at least 6 years specifically focused on ServiceNow, and 6+ years in a presales or client-facing role. Strong expertise in ServiceNow architecture, including ITSM, ITOM, HRSD, CSM, CMDB, and other modules. Proficiency in ServiceNow development, scripting, and integrations (REST APIs, workflow automation, etc.). Experience with web services, data integration, and third-party integrations with ServiceNow. Familiarity with cloud infrastructure (e.g., AWS, Azure) and how ServiceNow integrates with cloud services. Strong understanding of Agile methodologies and DevOps practices. Proven track record in functional presales, including the ability to lead discovery sessions, craft technical solutions, and deliver compelling product demonstrations. Excellent communication and presentation skills, with the ability to articulate complex technical solutions to both technical and non-technical stakeholders. Experience developing technical documentation, proposals, and solution designs. Strong business acumen and ability to align technology solutions with business needs
Job Description
Key Responsibilities :
Solution Architecture
- Lead the architecture, design, and implementation of ServiceNow solutions across various modules.
- Collaborate with business and technology stakeholders to gather requirements and translate them into scalable, high-quality ServiceNow solutions.
- Provide technical oversight during project execution to ensure the solution aligns with the proposed architecture.
- Develop and maintain architecture standards, frameworks, and governance models for ServiceNow implementations.
- Ensure compliance with design and security standards across all ServiceNow initiatives.
Presales
Leadership & Collaboration
Requirements
Key Qualifications :
Technical Skills
Presales & Functional Skills
Skills Required
Integrations, Itsm, Web Services, Agile Methodologies, ITOM, Cmdb, Cloud Infrastructure, Rest Apis, Data Integration, Azure, HRSD, Scripting, Csm, Aws
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