Assistant Director of Spa (International Five Star Hotel)

Job Title : Assistant Director - Spa

Reports To : Director of Operations

Location : International Five-Star Luxury Resort, Part of an International Chain

CTC : Rs. 15 lacs per annum + perks

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

Managing Spa Revenue Management Strategy

Ensuring and Delivering Exceptional Customer Service

Conducting Human Resources Activities

o    Spa Service - Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).

o    Spa / Salon Services and Equipment - Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.

o    Sales Orientation -  Make pricing and selling decisions that maximize spa facility profit through the best combination of treatments, price and occupancy. Knowledge of sales techniques, such as up-selling, suggestive selling and product knowledge. This includes the ability and willingness to recognize and identify sales opportunities, demonstrate the benefits and features.

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Skills Required

oral comprehension , Reading Comprehension, Writing, Sales Orientation, Basic Computer Skills