US-Voice Process customer Service

US Voice Process customer Service (CVS)KolkataLocation- KolkataNP-ImmediateGraduates Mandatory- RegularShift Timing (Nightshift )NP- ImmediateMinimum (6 Months) or Fresher experience navigating multiple / concurrent digital chat interactions.Prior digital / call center experience preferred.Familiarity with Microsoft Office applications.Must possess excellent written and oral communication, listening, and comprehension skills.Typing Speed 30 WPM with 94% accuracyMust possess effective time management and organizational skills.Stellar customer service skills and the ability to de-escalate customer frustration.Superior problem-solving skills and the ability to work independently and objectively.Dedication to the customer experience with the ability to build and maintain strong relationships.Team-oriented and self-motivated.