US-Voice Process customer Service

US Voice Process customer Service (CVS)

• Kolkata
• Location- Kolkata
• NP-Immediate
• Graduates Mandatory- Regular
• Shift Timing (Nightshift )
• NP- Immediate
• Minimum (6 Months) or Fresher experience navigating multiple / concurrent digital chat interactions.
• Prior digital / call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Typing Speed 30 WPM with 94% accuracy
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team-oriented and self-motivated.