Senior Manager / Associate Director - Workforce Management

About Our Client

The client is a well-established healthcare technology company that provides intelligent payment lifecycle solutions to hospitals, health systems, and physician groups in the United States. They specialize in streamlining revenue cycle operations through AI-driven tools and services, with a strong focus on improving financial outcomes and patient satisfaction

Job Description

• Workforce Planning & Forecasting o Develop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes.

o Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements.

o Ensure optimal resource allocation to meet the demands of various departments (, coding, billing, AR management).

• Staff Scheduling & Optimization

o Manage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives. o Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs.

o Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs.

• Performance Monitoring & Reporting o Develop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance. o Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership.

The Successful Applicant

• Education : Bachelor's (any stream); Master's preferred.
• Experience : 7+ years in WFM; 3-5 years in a managerial role; RCM / healthcare experience preferred.
• Skills : Proficiency in WFM tools and Excel.Strong analytical, communication, and leadership skills.Deep understanding of SLAs, KPIs, and optimizationfi.