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Desktop Support II 5-8Yrs

Desktop Support II 5-8Yrs

ConfidentialBengaluru / Bangalore, India
17 days ago
Job description

Job Description

Duties :

We are looking for a skilled and detail-oriented Desktop Support & Asset Management Engineer to join our IT team at our Bangalore office. This role is asset-management heavy, combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets. The ideal candidate has solid hands-on experience in asset lifecycle management, ticketing systems, and desktop support with strong communication and reporting skills.

Asset Management (Primary Focus) :

  • . Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).
  • . Track the full asset lifecycle - from procurement to deployment, maintenance, and disposal.
  • . Conduct regular physical and digital asset audits and reconciliations.
  • . Ensure all assets are properly tagged, label l ed, and inventoried.
  • . Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.
  • . Update and manage records in the asset management tool (e.g., ServiceNow).
  • . Ensure Just-In-Time inventory support for the region.

Desk Support :

  • . Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and
  • connectivity issues).

  • . Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).
  • . Install and configure desktops, laptops, printers, scanners, mobile devices, and related peripherals.
  • . Troubleshoot and resolve common issues : internet access, password resets, email access, and printer
  • malfunctions.

  • . Escalate complex or unresolved issues to higher-tier support or specialised teams.
  • . Perform system diagnostics, log analysis, and root cause identification.
  • . Document all support incidents in the ticketing system and maintain resolution records.
  • Skills :

  • . Asset Management Systems (ServiceNow preferred)
  • . Microsoft Excel (Advanced Level)
  • . Windows OS, macOS, MDM (SCCM, JAMF, Intune)
  • . Basic scripting (PowerShell preferred)
  • . Strong communication skills, both verbal and written.
  • . Knowledge of LAN, WAN, VPN, and network troubleshooting
  • . Ability to support VIPs and non-technical users patiently and clearly.
  • . Documentation, collaboration, and follow-up skills.
  • . Proactive and customer-focused mindset.
  • Education :

  • . Bachelor's degree in Information Technology or related field (or equivalent experience).
  • . 5-8 years of hands-on experience in desktop support and asset management.
  • . ITIL Foundation certification (preferred).
  • . Experience working with ServiceNow or similar ticketing / asset systems.
  • Skills Required

    Intune, Wan, Network Troubleshooting, Powershell, Sccm, Lan, Mdm, Servicenow, Vpn, Windows Os, Macos

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    Desktop Support • Bengaluru / Bangalore, India

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