Customer Support Associate – Voice (UHG Process)

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Exp : 0 to 2 yrs

Position : Customer Support Associate – Voice (UHG Process)

Work Mode : Work from Office (WFO)

NP : 0 to 15 Days(Serving Notice)

Location : Kolkata

Shift : Fixed Night Shift (Rotational Weekly Off)

Walk-in Dates : Starting Monday, 10th November 2025

Job Description :

We are hiring enthusiastic and customer-focused individuals for our UHG Voice Process (Member & Relationship Management). The role involves interacting directly with customers, providing excellent service, and maintaining high standards of communication and accuracy.

Key Responsibilities :

Handle inbound / outbound member calls efficiently and professionally.

Provide accurate information and resolve customer queries.

Maintain data accuracy and documentation as per compliance guidelines.

Ensure adherence to service quality and productivity standards.

Exhibit strong problem-solving and multitasking abilities.

Desired Candidate Profile :

Excellent verbal and written communication skills.

Typing speed : Minimum 30 WPM with 90% accuracy.

SVAR Score : Minimum 60.

Preferably from an English Medium education background.

Strong English comprehension, analytical, and multitasking skills.

Basic computer proficiency and good business writing skills.

Customer-service-oriented attitude with strong soft skills.

Should not be enrolled in any full-time course.

Must be comfortable working from office and in night shifts

Eligibility Criteria

Qualification : Graduate / HSC Fresher with excellent communication skills.

Candidates with B.Ed, D.El.Ed, MBA, BA LLB, or other niche qualifications not eligible.

BPO experience with complete documentation is an advantage.

Full-time students and out-of-boundary candidates are not eligible.

Must possess original Aadhar & PAN cards.

Self-travelling candidates outside the transport boundary not eligible.