Hospitality Manager

About the Company

To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.

About the Role

To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.

Responsibilities

Client & Relationship Management

Act as the primary point of contact for senior client stakeholders.

Build strong partnerships by understanding client needs and aligning service solutions.

Conduct regular reviews to ensure satisfaction and resolve escalations promptly.

Operational Excellence

Oversee day-to-day food court operations across multiple sites.

Ensure compliance with FSSAI, hygiene, and safety standards.

Drive innovation in menus, health counters, and service models.

Financial & Commercial Management

Deliver account-level P&L, revenue growth, and cost control.

Manage budgets, forecasts, and financial reporting.

Lead rate negotiations, renewals, and contract discussions.

People Management

Lead, train, and motivate site managers and support teams.

Ensure optimal staffing, development, and performance across locations.

Foster a culture of accountability, quality, and compliance.

Business Growth & Retention

Identify opportunities for service expansion and organic growth.

Support new business initiatives through existing client networks.

Ensure long-term client retention through proactive engagement and delivery excellence.

Qualifications

Graduate in Hotel Management, Hospitality, or Business Administration.

8–12 years of experience in contract catering / food services, including 4–5 years in Key Account Management.

Required Skills

Client & Stakeholder Management

Commercial & Financial Acumen

Contract Catering / Food Court Operations Expertise

Leadership & Team Development

Strategic & Analytical Thinking

HSE and FSSAI Compliance