Xoxoday - Project Manager - IT Service Delivery

Role Overview :

We are looking for an experienced Project Manager who will own end-to-end implementation and delivery of our SaaS solutions across mid-market and enterprise clients.

With a strong background in IT project management, service delivery, and client engagement, you will be responsible for delivering value, maintaining SLA commitments, and driving smooth onboarding Responsibilities :

• Lead project implementations from initiation to go-live for Xoxodays suite of SaaS products.
• Collaborate with internal teams (product, engineering, customer success) to translate client needs into deliverables.
• Drive project scoping, planning, resource alignment, and milestone tracking.
• Ensure adherence to SLA, budget, and quality benchmarks across all project touchpoints.
• Act as the primary point of contact for client stakeholders during onboarding and implementation phases.
• Implement risk mitigation strategies, change control processes, and business continuity planning.
• Deliver regular performance and progress reports to leadership and client teams.
• Champion continuous improvement, bringing process and efficiency gains into the delivery lifecycle.
• Coordinate with third-party vendors, ensuring seamless execution and accountability.
• Conduct training and handovers to post-implementation support and customer success Qualifications :
• 68 years of experience in IT project and service delivery management.
• Strong background working with enterprise clients in pharmaceutical, healthcare, or technology sectors.
• PMP and ITIL V3 Foundation certified.
• Hands-on experience with project management and ticketing tools like JIRA, ServiceNow, BMC Remedy.
• Demonstrated success in stakeholder management, SLA adherence, risk management, and team supervision.
• Experience implementing ITSM platforms, driving SOPs, and optimizing delivery workflows.
• Familiarity with Generative AI applications in project management is a plus.
• Excellent communication, leadership, and documentation We Offer :
• A fast-paced, agile work environment with a high-impact SaaS product portfolio.
• Opportunities to work on global implementation projects with Fortune 500 companies.
• Cross-functional collaboration and exposure to customer success, product, and engineering teams.
• Flexible working options and an inclusive work culture focused on continuous learning.
• Competitive compensation, growth opportunities, and performance rewards.

(ref : hirist.tech)