Renewals Specialist

Job Description

The Renewals Specialist plays a critical role in protecting recurring revenue and strengthening long-term customer relationships. In this role, you will manage a portfolio of customer accounts, ensuring accurate and timely processing of renewals, achieving revenue and audit targets, and supporting QAD’s reputation as a trusted partner.

Responsibilities

Review and validate account workflows to ensure quotes are delivered on time and purchase orders are processed accurately and promptly.

Manage a group of accounts through the renewal cycle, directly responsible for renewal outcomes.

Achieve or exceed quarterly and annual maintenance renewal revenue targets.

Update forecasts regularly with renewal status, commentary, and risk identification.

Represent Renewals to Channel Accounts and internal stakeholders, acting as a visible advocate for the organization.

Ensure comprehensive management of lapsed accounts, including escalation and maintaining renewal history.

Collect and manage User Count Audit (UCA) files, meeting quarterly audit targets.

Evangelize the importance of renewals within QAD, with customers, and with partners.

Exercise discretion in financial decisions such as discounting, within established guidelines.

Demonstrate ownership of tasks, ensure quality completion, and show willingness to learn and take on new responsibilities.

Qualifications

Bachelor’s degree preferred, or equivalent experience.

1–2 years of experience in contract renewals or related customer-facing functions.

Experienced knowledge of renewal processes, including co-termination, service terms, and conditions.

Proficiency in Salesforce and Google Workspace.

Strong written and verbal communication skills; able to interact effectively with customers, partners, and senior management.

Ability to manage multiple priorities in a fast-paced environment with attention to detail and results orientation.

Additional Information

We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them : the Effective Enterprise.

Opportunity to join a growing business, launching into its next phase of expansion and transformation.

The collaborative culture of smart and hard-working people who support one another to get the job done.

Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.

An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

Compensation packages based on experience and desired skill set.

About QAD :

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.