Ops Support Analyst I, IRT

Ops Support Analyst I, IRT (Customer Service with Voice Support) _ Chennai

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking an Ops Support Analyst I, IRT to join our diverse and dynamic team. As an Ops Support Analyst I, IRT at ICON, you will play a key role in supporting Interactive Response Technology (IRT) systems for clinical trials. You will assist in system troubleshooting, data management, and ensure that IRT solutions operate efficiently, contributing to the seamless execution of clinical studies.

What You Will Be Doing :

Years of Experience : 1-5years in Voice process.

Voice based role where the candidate will be providing first-line support for Interactive Response Technology (IRT) systems used in clinical trials, troubleshooting technical issues and resolving queries.

Collaborating with internal teams and external vendors to ensure timely resolution of IRT-related issues.

Monitoring IRT system performance and data accuracy to ensure smooth operation during clinical trials.

Maintaining system documentation, user guides, and training materials for IRT-related processes.

Supporting system validation, testing, and upgrades to maintain compliance with regulatory standards and ensure optimal functionality.

Your Profile :

Bachelor’s degree in information technology, life sciences, or a related field.

Basic understanding of IRT systems and their role in clinical trials, with an interest in learning more about the technology.

Strong problem-solving skills and attention to detail, with the ability to troubleshoot technical issues effectively.

Good communication and teamwork abilities, with the capacity to collaborate across functional teams.

Ability to manage multiple tasks and prioritize in a fast-paced environment, with a focus on accuracy and efficiency.

What ICON can offer you :

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include :

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply