(12 / 10 / 2025) Leader - Account Management and Retention

Responsibilities :

• Demonstrating a solid understanding of the products or services on the commercial lines domain.
• Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ queries and complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Building relationships with clients.
• Negotiating deals with clients.
• Analysing data and market trends.
• Networking & Hunting to attract potential clients.

ISMS Responsibilities :