Service Executive (Dhakar Matrimonial)

Job Description

Customer

Service Executives   are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

• Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Requirements

Requirements

Required Skills