Senior Salesforce Business Analyst - First Advantage (Bangalore / Mumbai)

Position Summary

As a Sr. Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for different teams within First Advantage.

This role requires close collaboration with all the stakeholders involved on a project to develop and enhance Salesforce solutions, incorporating AI and automations, and messaging capabilities. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.

The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as DocuSign, Zoominfo, and Salesloft is also preferred.

Responsibilities

• Serve as a SME Resource : Act as a subject matter expert in Salesforce process re-design activities, providing guidance and expertise to optimize workflows.
• Understand Salesforce Platform Configuration : Leverage knowledge of Salesforce tools—including Flows, Process Builder, Validation Rules, and Lightning App Builder—to collaborate with teams in designing efficient platform solutions.
• Analyze and Document Processes : Analyze, document, and communicate both system and business processes to ensure clarity and alignment across teams.
• Document Requirements Specifications : Create detailed documentation of functional, nonfunctional, and operational requirements to support solution development.
• Develop and Validate User Stories : Write user stories and perform technical reviews to validate requirements and ensure feasibility.
• Map Workflows and Processes : Document workflows and processes based on business requirements to support solution design and implementation.
• Support Metrics Reporting : Assist in the collection and reporting of metrics related to requirements and project performance.
• Design Salesforce Solutions : Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage.
• Engage with Stakeholders : Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements, including UI specifications, custom applications, and internal Salesforce interactions.

Required Skills & Qualifications

Education & Experience

This position is fully remote, but occasional travel may be required for training and team events.

Preferred base location would be Bangalore / Mumbai.

United States Equal Opportunity Employment :

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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Skills Required

Salesforce, Power Bi, Tableau, Visio, Flows, Validation Rules, Business Process Mapping, Process Builder, Excel, MIRO